Collecting payments from deal room members and companies
How to start collecting payments in your deal room?
How to charge (membership) fees from deal room members?
How to charge fees from companies?
It is possible to collect membership fees and company application fees using Stripe integration. Payments are transferred straight to your Stripe account (Stripe fees apply). Stripe is an external service provider that handles all the monetary transactions. Please note that Dealum is not involved in the monetary transactions.
To get Stripe integration for your deal room, please contact your account manager or our support. Only our team can activate Stripe for your deal room. Stripe integration comes with an additional fee.
After Stripe is activated for your deal room, you should:
go to deal room settings
open the Preferences tab
click on the “Seller” button in the Setup section
click on “Connect with stripe”
create an account on Stripe and enter all necessary information, or connect your existing Stripe account
If you have followed through the process in Stripe, your deal room is connected to Stripe and ready to accept payments.
For collecting payments you should define payment plans in Seller setup by clicking on ‘Add new plan’. You have to fill in name and price of the plan, choose currency and billing schedule (billing schedules can be one time payment, annually, half-yearly, quarterly or monthly).
After you have defined the plans, you can assign a payment plan to each member group you want to charge (in Member groups section in Seller setup) and/or to companies you want to charge (in the funnel view).
How member payments work
You first have to assign a payment plan to the relevant member group(s) in your deal room as described above.
After that, you will be able to see the paid until date of each member in the Members section of the deal room.
The "paid until" date:
can be manually adjusted for any members
is updated automatically for members who pay their membership fee via Stripe
will turn red if it has passed (this helps you easily identify debtors)
will not be reset when moving a member to a different member group, despite whether and which payment plan is connected to that group
When a member’s ‘paid until’ date passes, they will be asked to make a payment according to the payment plan attached to the member group they are currently in.
If there are exceptions of some members having to pay a fee that is different from the standard fee, you can set up a corresponding payment plan in Seller setup and assign it to selected members only. Doing that will overwrite the plan assigned to their member group.
To assign a different payment plan to selected members only:
go to the Members page
select relevant members
open the Actions menu that appears at the top of the Members list
choose "Set payment date"
change the plan
click "Save"
Members will be charged according to the new plan when their "paid until" date has passed.
How are members notified when they need to make a payment?
Members whose “paid until” date has expired will receive an automatic one-time email on the payment's due date notifying them about the required payment. They will also be prompted to make a payment as soon as they visit your deal room via a pop-up notification which will direct them to the payment process.
You can also manually notify those members via email. For that:
select relevant members from your members list
open the Actions menu that appears on top of the members list
choose “Request payment”
add a personal message to the notification email that is sent to the members if you wish
click “Request payment”
Useful tips
When you start using Stripe and want to be able to input paid until dates for your members before you activate a payment plan for them (before the system would start asking them to pay a fee), we recommend activating a payment plan for your admin group temporarily. That way, the data fields where you can enter membership expiry (“paid until”) dates become available. Once you have finished adding dates, you can deactivate payment plan for your admin group and activate it for the group(s) you want to collect fees from.
If some of your members prefer a different payment method or are not active on Dealum, you can:
store them in a separate member group that has no payment plan attached to it and update their “paid until” dates manually when you receive payments from them, or
assign a free plan to them individually as described above and update their “paid until” dates manually when you receive payments from them
Charging a fee from individual companies
You first have to set up a payment plan for companies as described above.
To assign a payment plan to one specific company:
click on “Set plan & date” next to the application
select a plan and optionally add a “paid until” date
click “Save”
To assign a payment plan to multiple companies at once:
multi-select relevant companies in the funnel step
open the Actions menu that appears on top of the funnel
choose “Set payment plan and date”
select a plan and optionally add a “paid until” date
click “Save”
To let companies know or remind them that a payment is needed:
click on their “paid until” date
click on “Request payment” in the Payment plan dialogue
add a personal message to the email notification that will be sent if you wish
click “Request payment”
Companies receive an automatic one-time email notifying them when a payment is due.
To send a payment notification email to multiple companies at once:
multi-select relevant companies
open the actions menu that appears on top of the funnel
choose “Request payment”
add a personal message to the email notification that will be sent if you wish
click “Request payment”
The company will also be prompted to make a payment as soon as they log in to Dealum and open their company from their home view if:
a payment plan has been assigned to their application and the "paid until" date has passed or
a payment plan has been assigned to their application and the "paid until" date has not been specified by the deal room
The company will be notified about the required payment via a pop-up notification which will direct them to the payment process.
You will be able to see the paid until date of each company in the funnel view next to their application. The paid until date will be updated automatically for all companies who pay their fee via Stripe. You can also add the paid until date manually or edit it for any company. Similarly to member payments, “paid until” dates that have passed turn red in the companies list.
Charging a fee from all applying companies
You can charge a fee from all companies that apply to a specific inbox in your deal room. For that, you first need to set up a payment plan with a relevant fee in Seller setup as described above in this article.
In Seller setup, you can find a section named “Company-initiated application to steps” that lists all inbox type of funnel steps in your deal room. To charge a fee from all companies that apply to a specific inbox, assign a payment plan to that step.
Please note that the assigned fee is charged from:
Companies that apply via the application link of the step you connected a payment plan to
Companies that apply via public application link of your deal room (if enabled for the step you attached a payment plan to)
Public application link is also sent to companies invited by your deal room members using the “Invite company” button available to members at the top of the funnel.
The fee is not charged from:
Companies added and invited to the step using the “Add company” button in the funnel
Companies added to the step from another deal room
Companies added to the step via shareable company page or funding round page
Companies imported from an Excel
You can still charge a fee from such companies but need to assign a payment plan to them manually as described under #1.
The “Add company” button is available only to members with full edit access to companies.
If a payment plan is activated for an inbox, then companies applying to that step will automatically see a notice about the fee on the application intro page. Companies are prompted to make the payment upon clicking on the “Submit” button at the end of the application wizard. They will not be able to submit the application without paying the fee.
You should also keep in mind the following:
When the company starts the application, the plan will be fixed. If you assign a new payment plan to the inbox and the company comes come back to finish their draft after that, they will still be charged according to the plan that was attached to the inbox at the time they started their application
When the company comes back to finish their application draft and the fee assigned to the payment plan has been updated since they started the application, they will be charged according to the new fee.
How to charge (membership) fees from deal room members?
How to charge fees from companies?
How to start collecting payments in your deal room?
It is possible to collect membership fees and company application fees using Stripe integration. Payments are transferred straight to your Stripe account (Stripe fees apply). Stripe is an external service provider that handles all the monetary transactions. Please note that Dealum is not involved in the monetary transactions.
To get Stripe integration for your deal room, please contact your account manager or our support. Only our team can activate Stripe for your deal room. Stripe integration comes with an additional fee.
After Stripe is activated for your deal room, you should:
go to deal room settings
open the Preferences tab
click on the “Seller” button in the Setup section
click on “Connect with stripe”
create an account on Stripe and enter all necessary information, or connect your existing Stripe account
If you have followed through the process in Stripe, your deal room is connected to Stripe and ready to accept payments.
For collecting payments you should define payment plans in Seller setup by clicking on ‘Add new plan’. You have to fill in name and price of the plan, choose currency and billing schedule (billing schedules can be one time payment, annually, half-yearly, quarterly or monthly).
After you have defined the plans, you can assign a payment plan to each member group you want to charge (in Member groups section in Seller setup) and/or to companies you want to charge (in the funnel view).
How to charge (membership) fees from deal room members?
How member payments work
You first have to assign a payment plan to the relevant member group(s) in your deal room as described above.
After that, you will be able to see the paid until date of each member in the Members section of the deal room.
The "paid until" date:
can be manually adjusted for any members
is updated automatically for members who pay their membership fee via Stripe
will turn red if it has passed (this helps you easily identify debtors)
will not be reset when moving a member to a different member group, despite whether and which payment plan is connected to that group
When a member’s ‘paid until’ date passes, they will be asked to make a payment according to the payment plan attached to the member group they are currently in.
If there are exceptions of some members having to pay a fee that is different from the standard fee, you can set up a corresponding payment plan in Seller setup and assign it to selected members only. Doing that will overwrite the plan assigned to their member group.
To assign a different payment plan to selected members only:
go to the Members page
select relevant members
open the Actions menu that appears at the top of the Members list
choose "Set payment date"
change the plan
click "Save"
Members will be charged according to the new plan when their "paid until" date has passed.
How are members notified when they need to make a payment?
Members whose “paid until” date has expired will receive an automatic one-time email on the payment's due date notifying them about the required payment. They will also be prompted to make a payment as soon as they visit your deal room via a pop-up notification which will direct them to the payment process.
You can also manually notify those members via email. For that:
select relevant members from your members list
open the Actions menu that appears on top of the members list
choose “Request payment”
add a personal message to the notification email that is sent to the members if you wish
click “Request payment”
Useful tips
When you start using Stripe and want to be able to input paid until dates for your members before you activate a payment plan for them (before the system would start asking them to pay a fee), we recommend activating a payment plan for your admin group temporarily. That way, the data fields where you can enter membership expiry (“paid until”) dates become available. Once you have finished adding dates, you can deactivate payment plan for your admin group and activate it for the group(s) you want to collect fees from.
If some of your members prefer a different payment method or are not active on Dealum, you can:
store them in a separate member group that has no payment plan attached to it and update their “paid until” dates manually when you receive payments from them, or
assign a free plan to them individually as described above and update their “paid until” dates manually when you receive payments from them
How to charge fees from companies?
Charging a fee from individual companies
You first have to set up a payment plan for companies as described above.
To assign a payment plan to one specific company:
click on “Set plan & date” next to the application
select a plan and optionally add a “paid until” date
click “Save”
To assign a payment plan to multiple companies at once:
multi-select relevant companies in the funnel step
open the Actions menu that appears on top of the funnel
choose “Set payment plan and date”
select a plan and optionally add a “paid until” date
click “Save”
To let companies know or remind them that a payment is needed:
click on their “paid until” date
click on “Request payment” in the Payment plan dialogue
add a personal message to the email notification that will be sent if you wish
click “Request payment”
Companies receive an automatic one-time email notifying them when a payment is due.
To send a payment notification email to multiple companies at once:
multi-select relevant companies
open the actions menu that appears on top of the funnel
choose “Request payment”
add a personal message to the email notification that will be sent if you wish
click “Request payment”
The company will also be prompted to make a payment as soon as they log in to Dealum and open their company from their home view if:
a payment plan has been assigned to their application and the "paid until" date has passed or
a payment plan has been assigned to their application and the "paid until" date has not been specified by the deal room
The company will be notified about the required payment via a pop-up notification which will direct them to the payment process.
You will be able to see the paid until date of each company in the funnel view next to their application. The paid until date will be updated automatically for all companies who pay their fee via Stripe. You can also add the paid until date manually or edit it for any company. Similarly to member payments, “paid until” dates that have passed turn red in the companies list.
Charging a fee from all applying companies
You can charge a fee from all companies that apply to a specific inbox in your deal room. For that, you first need to set up a payment plan with a relevant fee in Seller setup as described above in this article.
In Seller setup, you can find a section named “Company-initiated application to steps” that lists all inbox type of funnel steps in your deal room. To charge a fee from all companies that apply to a specific inbox, assign a payment plan to that step.
Please note that the assigned fee is charged from:
Companies that apply via the application link of the step you connected a payment plan to
Companies that apply via public application link of your deal room (if enabled for the step you attached a payment plan to)
Public application link is also sent to companies invited by your deal room members using the “Invite company” button available to members at the top of the funnel.
The fee is not charged from:
Companies added and invited to the step using the “Add company” button in the funnel
Companies added to the step from another deal room
Companies added to the step via shareable company page or funding round page
Companies imported from an Excel
You can still charge a fee from such companies but need to assign a payment plan to them manually as described under #1.
The “Add company” button is available only to members with full edit access to companies.
If a payment plan is activated for an inbox, then companies applying to that step will automatically see a notice about the fee on the application intro page. Companies are prompted to make the payment upon clicking on the “Submit” button at the end of the application wizard. They will not be able to submit the application without paying the fee.
You should also keep in mind the following:
When the company starts the application, the plan will be fixed. If you assign a new payment plan to the inbox and the company comes come back to finish their draft after that, they will still be charged according to the plan that was attached to the inbox at the time they started their application
When the company comes back to finish their application draft and the fee assigned to the payment plan has been updated since they started the application, they will be charged according to the new fee.
Updated on: 30/10/2024
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